A friend of mine went to a WF bank in Dallas yesterday (12-21-2015) to purchase currency that she had ordered the prior Wednesday (12-16-2016=5). (BTW, she said the price had increased.) When she entered the garage, she was met by a security guard who asked for her name and he wrote it down on a sheet of paper on his clipboard. (This had never happened before.)
Then she had to enter her phone number into a kiosk before she could enter the garage. As she entered the building, there was a security guard escorting someone out and inquired where she was going. When she reached the main floor where the bank is located, there were two security guards at the entrance, both wearing bullet proof vests, which in the past, they never wore, as she frequents this branch.
During the purchase of the currency, the teller informed her there would be $7.50 fee, but it would be waived if she had an account. She decided to open account in preparation for the exchange and a personal banker stepped up to help her. During the transaction, the personal banker asked her when would she be traveling and she told her she wasn’t. The banker asked a couple of other “fishing” questions but my friend remained calm and did not give any information. At the end of the transaction, the banker gave her a verbal “rehearsed” disclaimer, “We do not buy Iraqi Dinar, Vietnamese Dong, and Zim.”
And my friend stated it appeared she was waiting for a reaction. She said okay and shook her hand. As she was leaving, the banker in the adjacent cubicle gave her a nod and a “knowing” smile. After opening her account, she went back to the teller window to pay for her currency.
The teller waiting on her appeared “upset” and was very “business-like and a little stern”, while the other bank employees were cheerful and talkative.She said she could feel the “expectant” energy in the bank and from the reaction of the teller who appeared upset, she can see how during the exchange, some bank employees may have some anger.
Afterwards, she received an email from the personal banker stating that she would call her tomorrow to discuss various ways of investing her money, which she thought was interesting.