Manulife Vietnam serves more than 1 million customers
Manulife Vietnam paid customers nearly VNĐ3 trillion (US$129.5 million) in benefits as profits reached over VNĐ1 trillion ($43.15 million), according to the company’s 2019 Financial Statement.
Manulife Vietnam achieved profits before tax reaching VNĐ1.26 trillion in 2019. The company also recorded a total revenue of VNĐ17,526 billion, of which net premium revenue reached VNĐ14,771 billion, up 34 per cent and 36 per cent respectively compared to 2018, according to the company’s 2019 financial statement.
“Manulife Vietnam delivered solid business results by building on the core strengths of our digital and customer initiatives which in turn also marked a record-breaking year for the business. These numbers reflect the hard work, commitment and focus that we have placed on transforming the business, and our industry, by delivering innovative new services, solutions and experiences for our customers,” said Kim Fleming, Chief Executive Officer of Manulife Vietnam.
Manulife Vietnam is placing a greater focus on enhancing its online services, solutions and experiences for customers. Digital applications such as ePOS are already helping provide solutions according to the customers’ needs, while eClaims allows customer claims to be submitted online within as little as one minute.
Manulife Vietnam has also expanded its service network to 86 offices across the country. Customers can also access the latest information on healthy living, financial knowledge, along with insurance and smart investment planning through the customer website, the official Manulife Vietnam Facebook fan page and Customer Service Hotline 1800 1776.
Manulife Vietnam is one of the largest life insurers in Việt Nam in terms of charter capital, currently holding more than VNĐ13 trillion. It now serves over one million customers with more than 1.2 million policies in force. — VNS