Jeff 

Question:  “Wondering if you have an idea concerning the difference between 5th-3rd and Chase handing of dinar exchange?”

Jeff:  You have to ask them.  Chase is notorious for sending your currency offsite – at least for the West Coast where I live.  Because they won’t count and verify your dinar in front of your face, Chase is not my choice of bank.
I’ve positioned a lot of people to use 5th-3rd Bank.  I’m on the West Coast, but I know a lot of people…prefer to use 5th-3rd on the East Coast because 5th-3rd is going to do everything in their presence and take good care of them…